English Letter and Email Writing Guide for Civil Servants 解答

When you write a letter, you should always indicate the date, Do you know which date format is the USA date format? (Single Choices)

• MM/DD/YYYY
• DD/MM/YYYY
• YYYY/DD/MM
• YYYY/MM/DD

When you are preparing for the writing, what do you need to do in this step? (Multiple Choices)

• Produce an outline, decide your subject and plan the paragraphs
• Study the letter you want to reply to carefully,
• Prepare the material before you write,
• Proofreading and editing is a checking process,

You are writing a letter to introduce famous tourist spots to a foreign city government to promote tourism in Taiwan, Which order you should apply? (Single Choice)

• Time order
• Process order
• Importance order
• Spatial order

If you always check everything carefully before you send the letter, Which principle do you apply? (Single Choice)

• conciseness
• concreteness
• correctness
• completeness

an official letter we should write the recipient’s address in right-hand top corner. (Trun/False)

• Trun
• False

Which abbreviations will we use to refer to a document code to avoid possible confusion? (Multiple Choices)

• Enc,
• Encl,
• Re
• Ref

In a letter when do you use yours faithfully? (Multiple Choices)

• Dear Madam
• Dear Miss brook
• Dear Sirs
• Dear Jack

When you write an official letter in the indented style, which parts of a letter do you need to indent? (Multiple Choices)

• letterhead
• recipient’s address
• Salutation
• each new paragraph in the body content

One of email features is “once you click the “send” key, you can’t take it back,” (True/False)

• True
• False

What does courtesy mean? (Single Choice)

• politeness
• clear and specific
• check everything carefully
• be positive and helpful

n you write an envelope, you should write the recipient’s name and address in the center of the envelope and the recipient’s name should be written in the second line. (True/False)

• True
• False

Do you know what kind of letter style in which every part of a piece of letter begins at the left hand margin? (Single Choice)

• Indented Style
• Modified semi-block style
• Full block style
• Modified block style

When you write an official letter in the indented style, which elements you should keep on the same vertical line down the page? (Multiple choices)

• Salutation
• letterhead
• Recipient‘s address
• complimentary close

Why do we need a fax cover sheet? (Multiple Choices)

• to decorate the document
• to inform the receiver who sent the fax
• to ensure that the document arrives in the correct person‘s hand
• to show courtesy

Of the email etiquettes listed below, which would be the worst way to deal with emails? (Single Choices)

• follow the official letter format
• Only forward an email when necessary
• use CAPITAL WORDS
• state the subject clearly

n you write an official letter in the indented style or modified block style, you should put the sender’s information is on the right top corner. (True/False)

• True
• False

You are writing to a foreign city government and tell them why they should recommend their business people to visit your city and consider investment in your city, Which order you should apply? (Single Choice)

• Time order
• Process order
• Importance order
• Spatial order

When people write an email and want to reveal to whom they are sending a copy, which function do they use? (Single Choice)

• Re
• Encl,
• cc,
• Bcc,

In a letter when do you use Best wishes or Best regards? (Multiple Choices)

• an external organization
• a good friend
• whole departments
• a colleague

When composing an email, which format you should adopt? (Single choice)

• text message format
• official letter format
• official document format
• memo format